Skin Spa Membership Terms and Conditions
Your agreement
Your agreement is with The Granary Spa Limited trading as The Granary Spa, Lower Worten Yard, Worten Lane, Great Chart, TN23 3BU, [email protected], 01233 647647. Your membership confirmation also applies.
Term and billing
Three-month minimum, then monthly rolling. Signature £95 monthly (£285); Deluxe £145 (£435); Platinum £185 (£555), including applicable tax. No joining fee. Each payment includes one facial at your level; extras cost more.
Pay on joining, then automatically on that date monthly, or the last day of shorter months. Keep details current. We allow seven days after notifying failed payments before suspending benefits.
Membership cancellation
Give one calendar month’s notice before the renewal you want to stop, including during the initial term. End immediately before the first renewal at least one month after notice, never before the initial term ends. Example after that term: notice 11 November, billing date 10th, final payment 10 December, finish 9 January. This can mean almost two months; each payment includes its facial.
Call reception; email, in-person notice and available online cancellation facilities are accepted. No special form or meeting needed. We confirm the final payment and end date. Contact us as well as stopping payment.
Credits and appointment cancellations
Your monthly facial must be taken within the billing month it covers, from your payment date until the day before your next payment. Unused monthly facials do not roll over or accumulate, including after cancellation. If we cannot offer a suitable appointment within that period, we will extend the credit or arrange an appropriate refund. Memberships and credits are non-transferable. This monthly expiry does not apply to your yearly treatment extras.
Call to cancel or reschedule at least 24 hours ahead; speak to reception or leave a voicemail. Notice counts from that time. Email if phones are unavailable. Late cancellations or missed visits will incur a charge of 50% of the treatment value, disclosed before booking and limited to reasonable net loss after saved costs and replacement bookings. No double credit deduction and fee for the same loss. Exceptional circumstances are considered.
Membership extras and discounts
The membership confirmation lists your chosen facial and benefits. Signature includes a welcome gift and annual birthday gift worth £10 each; Deluxe £20 each; Platinum £30 each. Welcome gifts are once on joining and birthday gifts once per membership year while active. Gift values are retail values, with no cash alternative, without affecting statutory rights.
Your yearly treatment extras
Each membership year starts on your joining date and renews annually. Signature includes four mini spa add-ons; Deluxe includes four luxury spa add-ons and one Perk, a choice of Lip or Eye with its take-home serum; Platinum includes four selected 15-minute spa extensions, one Lip Perk with lip serum and one Eye Perk with eye serum. These are yearly totals, not monthly allowances. The full allowance is available from joining and at each membership anniversary while active. The monthly facial is included with each successful payment.
Choosing when to enjoy your extras
Book your available extras at a suitable appointment at any time while membership is active. Reserve extra appointment time in advance; consultation and suitability apply. Unused yearly extras do not roll into a new membership year and end when membership ends. A pause does not create a new allowance; extend the benefit year by the pause length. Using extras early does not extend your minimum term or cancellation notice, and there is no repayment or clawback because you have used them. Extras are personal and cannot be exchanged for cash, except where the law requires a refund.
Planning your membership extras
To help you enjoy your benefits throughout your membership year, we recommend taking your four spa add-ons or treatment extensions approximately quarterly. Where your membership includes both a Lip and an Eye Perk, we recommend spacing them approximately six months apart. Where one Lip or Eye Perk is included, this is a once per membership year benefit, booked at a suitable time of your choice. Our team may ask you to book or space benefits at particular points where reasonably needed for treatment suitability, appropriate spacing between treatments or the appointment time required. We will explain the reason and work with you to agree a suitable appointment. These are scheduling requests, not additional payment milestones or minimum membership periods. They do not reduce your included allowance or remove the availability of yearly extras from joining. If we cannot provide an agreed benefit within its validity because of our own scheduling limitations, we will agree an extension or another appropriate remedy. Welcome, birthday and launch gifts follow their separate terms.
Member discounts
Signature receives 10% off full-price take-home skincare and 5% off additional spa treatments; Deluxe receives 10% off both; Platinum receives 15% off both. Spa discounts apply only to additional full-price individual spa treatments received while membership is active. They exclude Hydrafacials, Perks, extensions, courses, packages, gift vouchers and promotional offers. Product discounts exclude other product offers. Discounts cannot be combined.
Membership launch gift
New members joining 1 November to 31 December 2026 receive a one-off launch gift at their first membership facial within the first facial credit’s validity. Signature and Deluxe receive one Lip or Eye Perk with take-home serum plus a selected 15-minute spa extension, worth £58. Platinum receives one Lip or Eye Perk with take-home serum plus a 25-minute aromatherapy back, neck and shoulder massage, worth £82. This is additional to regular membership benefits and any massage during LED. Book the extra time ahead. A separate £95 Deluxe launch appointment does not automatically enrol you in a membership or count as a membership payment unless expressly agreed before charging.
Pauses and suitability
After three months, request a pause of one to three whole months, up to three months yearly, with 14 days’ notice before renewal. We confirm dates; payments and benefits stop, paid facial credit expiry dates and the benefit year extend by the pause length. Pauses defer, not add payments. Serious circumstances or health changes may justify adaptation, pause or fair early cancellation and refunds. Consultation applies; results vary.
Cooling off and refunds
Online, phone and off-premises joins normally allow cancellation within 14 days from the day after joining, without the minimum term or notice. A clear statement suffices. In-spa joins have no usual statutory change-of-mind period. Early treatment requires express request and advance explanation of lawful proportionate charges if cancelled. One facial does not waive all rights. Gifts are not charged back. Refunds due are made within 14 days, normally to the original payment method.
Changes and legal rights
No usual change-of-mind or non-attendance refunds; legal refund rights remain. Prices and benefits are fixed initially. Later changes need one month’s notice; material changes need agreement or you may leave before them without penalty. Earned benefits remain. We do not automatically demand all future payments. Contact us about concerns. Statutory rights and liability that cannot lawfully be excluded remain. English law applies without removing mandatory local protections or court rights. See our privacy notice.
