The Granary Spa – COVID-19
On Friday 20 March, the UK Government asked all Spas and Wellness Centres to close as soon as possible – we are therefore announcing our immediate temporary closurewatch our facebook announcement read our faq's
the granary spa - covid-19 temporary closure FAQ
ARE YOU CLOSING?
Yes. On Friday 20 March, the UK Government asked all Spas and Wellness Centres to close as soon as possible.
WHEN WILL YOU RE-OPEN?
Like a lot of businesses around the world, we just don’t know. We will continue to follow government advice and re-open in line with this.
WHAT HAPPENS TO MY APPOINTMENT?
We have cancelled all appointments until further notice. We ring-fence all appointment deposits - so your money is safe. We will hold this money against a future rebooking. However, if you have any concerns please contact us (firstname.lastname@example.org).
WHAT HAPPENS TO MY VOUCHER?
We ring-fence all voucher sales - so your money is safe. We will extend all vouchers for the duration we are closed for. So if you had six months left on your voucher as of yesterday, we’ll add this to the duration we are closed for once we re-open.
ARE ANY SERVICES STILL AVAILABLE?
Although in spa services are unavailable, we will continue to sell vouchers online. The team are investigating adaptable ways of continuing to trade, including the possibility of local product deliveries and virtual wellbeing events!
WHAT IS HAPPENING TO THE TEAM?
We have no plans to make any staff changes. We understand the Government will provide support to business during this time and we will be taking advantage of any available scheme to help safeguard our business.
HOW CAN I GET IN TOUCH?
As the spa building will be closing, we will be turning off our phones. Please contact us via Facebook or email (email@example.com) if you have any questions.
Clare and the team would like to extend their best wishes to all our customers. We are so sad to be closing but understand it is the right thing to do.
We have created this FAQ list to help answer any questions you might have. Lots of Love,
The Granary Spa.