As always, our aim is to ensure that you have a relaxing spa experience with us, however we need to ensure that you and our team are safe at all times so we have had to change the way you would usually use the spa when you visit.

Before your visit

  • To book your appointment call the spa on 01233 647647 or you can use our online booking system. When you book your appointment we will take full payment to ensure that you can leave the spa after your treatment, limiting contact with the rest of the team
  • We will send you a consultation form via email to complete 24 hours prior to your appointment- this will ensure that we are aware of if you have any Covid -19 symptoms/have been in touch with anyone with Covid-19 /travelled abroad recently. For track and trace purposes we will require your mobile, landline and email address. This is in line with GDPR rules

When you arrive at the Spa

  • Please arrive on time for your appointment as you will need to come straight into the spa ready for your treatment. If you are early please wait outside until your appointment time
  • On arrival we will take your temperature and ask you to wash your hands in our bathroom
  • Please ensure that you are wearing a face covering whilst you are in the spa, unless you are exempt, in which case we would just ask that you let us know on booking your appointment. This will be our spa policy for the foreseeable future
  • Please only bring into the spa what you absolutely need – ie small bag or keys/ phone
  • We will then spritz your hands with our beautiful Made for Life organic botanical hand sanitiser which contains Lavender, Lemongrass and Tea Tree

When your treatment begins

  • Your therapist will take you through to your freshly cleaned treatment room or treatment area
  • All treatment rooms have a cleaning routine checklist which you can see. They are thoroughly cleaned between each guest and we have left additional time between each appointment to allow for this
  • Our team will be wearing our industry recommended PPE throughout your treatment, if you have any questions about this please do ask us when you are here
  • For close contact therapies such as manicures, facials, facial waxing, eyelash and eyebrow tinting and lash lifts we will be wearing both a mask and visor. We would ask you to wear a face covering for the following treatments: manicures, pedicures, lash treatments and eyebrow waxing. This will be our spa policy for the foreseeable future

Relaxation and refreshment

  • We would ask you to bring your own water bottle or beverage as we are currently not able to provide any refreshments. We would ask you to take any items used away with you
  • We are really sorry, but we cannot provide any food or snacks at the moment and no food can be consumed on the premises, so we would ask that you don’t bring anything of your own
  • You are able to use our relaxation lounge and outside seating area after your treatment but we have to insist on social distancing within these areas at all times and some furniture has been moved/removed to help with this
  • We would ask that you attend your appointments on your own as we can’t currently accommodate additional people waiting in the lounge or outside area when they have not had a treatment with us
  • If you wish to purchase any products in the spa this can be done using contact less payment only as we are currently do not accept cash
  • Gift vouchers can be purchased via our website. If you wish to purchase a gift voucher from the spa we would be very grateful if you can contact us via the telephone to make us aware you are coming